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Objective
A position as a Support Account Manager allowing me to utilize my social skills to produce a fantastic relationship with the customer (s) while maintaining a strong stance for the company to uphold its policies and increase profitability.

Qualifications and Education
Campus Management Software Specialist
Real Estate Sales Person
Microsoft Certified Systems Engineer, 2002 (Windows 2000)

  1. Implementing and supporting Win2000 professional.
  2. Installing, configuring, and maintaining Win2000 Advanced Server, as well as Server.
  3. Administering a Win2000 network infrastructure.
  4. Supporting Microsoft Win2000 Active Directory Services.
  5. Designing a Microsoft Win2000 directory services Infrastructure.
  6. Migrating a WinNT 4.0 domain to Win2000.
  7. Deploying and managing Microsoft’s Internet Security and Acceleration Server 2000.
  8. Designing and implementing security for a Win2000 directory services infrastructure.          

H.S. Diploma, 1995
           
Software Training
MSSQL Server, CampusVue, ConnectCare, ClearQuest, Citrix, Win2000 Operating System Platform, Windows NT Operating System Platform, Windows 95/98, Excel, Works, Outlook, QuickBooks, Photoshop, Symantec Act, WinFax Pro,

Relevant Experience

(2003 - Present) Support Account Supervisor
Campus Management Corporation, Boca Raton, FL

  1. Interface with client management, business analysts, and other appropriate client staff to facilitate and identify product defects and product enhancements.
  2. Suggest industry best practices to client when applicable.  Correlate this industry knowledge with Campus2000 features and functionality. 
  3. Assist client with product configuration.
  4. Interface with school locations to facilitate issue identification, when needed.
  5. Keep client apprised of situations in consultation with Technical Support Manager during problem determination, escalation, and resolution. 
  6. Keep customer apprised of progress on priority development work, product patches, releases, and development timelines.
  7. Deliver monthly status reports and other ad hoc reports to client senior management as needed.
  8. Interact with Technical Support to ensure that priority issues are escalated properly and that Service Level Agreements are within compliance.
  9. Interact with Product Management to ensure that enhancement requests are properly documented and scheduled for release.  Provide feedback to Product Management on client expectations and alert any conflicts that may exist.
  10. Interact with Product Development to ensure that defects are properly documented and scheduled for release.  Provide feedback to Product Development on client expectations and alert any conflicts that may exist.
  11. Interact with accounting to generate invoices.  Maintain the ongoing good fiscal health of the account.
  12. Provide regular feedback to CMC Senior Management on the status of the account.

(2001 - 2003) Supervisor/Network Administrator
Corporate Care International, Inc., Boca Raton, FL.

  1. Payroll, Accounts Receivable, Accounts Payable, and all other aspects of Accounting.
  2. Sales, Marketing, Cold Calling.
  3. Streamlining network availability by restructuring, and maximizing available resources.
  4. Troubleshooting, and repairing all network disruptions.
  5. Incorporating new software to increase productivity and operational readiness.
  6. Continuously monitoring network security, as well as antivirus definitions.
  7. Providing user support.
  8. Pre-Employment, as well as Random drug screen collections.

 (1996 - 2001)   United States Marine                           
United States Embassies (Lima, Peru) (Kuwait City, Kuwait)

  1. Provided armed internal security for all American Personnel, as well as Foreign Service nationals.
  2. Conducted security inspections to ensure the safeguard of all levels of classified material.
  3. Worked with Win NT 4.0 on a daily basis.
  4. Monitored a very large array of security equipment to control access into and out of the embassy.
  5. Dispatched all vehicles from the embassy, as well as monitored all communications.
  6. Commanded twelve Marines as Assistant Detachment Commander.
  7. Served as a model representative of the U.S. Marine Corps, and also the United States of America.
  8. Meritoriously promoted twice.
  9. Honorably discharged as a Sergeant.

 

References Available Upon Request

View My Resume in Acrobat Format

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